Hard Reset Fitbit Ionic

[FlyBoyJIt]

Any way to hard reset my fitbit ionic that is stuck in a boot loop? It keeps booting up to the clockface and then just restarts.

I tried the left and bottom buttons together but they had no effect. I should add that this is due to a custom clock face that had a syntax error.

[763lifegiving]

Well, I don't have an extended warranty and I have tried all the button technics mentioned here. My battery went dead on me and the screen blacked out. So, I put my Iconic watch on the it's charger but had no idea if was charging or not. Then I used my laser temperature tool to measure its heat. Batteries charge around 95 degrees. I waited until the watch returned to room temperature before trying to start it. It just won't start for me. I have to throw it away after 14 months of ownership.  I don't know what else to do. 

[markr1959]

I finally gotgot mine outout of brick mode. I hadhad to remove the app off my phone, remove the software off my laptop then reload it as if I were a new person starting from scratch and it removed the brick and started as a new device and thus it is working. 

[Moochie257]

So after it vibrate do you continue to hold the top left and middle or do you let both go

[markr1959]

I did until the thing finally came on but remember mine was in brick mode meaning nothing would work. After I got it out of brick mode and went through the setup process I have not had an issue since. 

[lindaahlblad]

I found a solution. Use the FitBit app on iPhone after factory reset. Connect iPhone and Ionic to same Wireless 2 G network. Update. If the update fails, switch to Bluetooth and continue to update with Bluetooth, as the iPhone app requests you to do. Android app does not update Ionic.

[lindaahlblad]

After it vibrates, keep holding for about five seconds before releasing, worked for me.

[RecklessTurtle]

Maybe this will help to someone...

My Ionic simply refused to turn on after I did About -> Shutdown from the Watch settings. It was working fine until that moment.

To hard reset (and I mean full factory reset):

1. Hold all three buttons for about 12 seconds,

2. You'll see the FitBit logo,

3. The logo will disappear after 1 second or so,

4. Release the bottom right button but keep the others! (easier said then done),

5. Keep holding the other buttons another 5 - 10 seconds. Unfortunately, there is no indication how long you should keep pressing those 2 last buttons (nice work developers!).

The crucial point is, after step 5, the watch will look like it is still dead. Wait for 30 seconds to a minute. My watch woke up afterwards and asked me to start the initial setup and pairing with the phone.

Good luck...

[DunnStreet]

did you get this fixed?  same is happening to my iconic.

[markr1959]

I have hard reset that thing to the point i don't wear it. It's just a pain. I also sent it in to be fixed and as soon as i got it back it started doing it again. Moved over to Garmin.

⁣

Moderator edit: personal info removed

[sheenashina64]

I had to replace my watch and thankfully it was insured. Thanks!

[763lifegiving]

I had to buy a new Fitbit watch after owning it for a year. I let the battery go completely dead many, many  times.  I am one year on my second Fitbit watch. Now, I never let the battery go under 50%. According to my research, the watch should last for years if I keep it charged and I clean the sensors with alcohol each day. I have no problem now and I love the Iconic Fitbit watch. I have the copper-colored one. In fact, I wear my watch when doing gardening, working in the garage, washing things, in the shower . . . everything! And the Iconic still looks new. Fittbit has great products. I may have some good advice. Because I always wear my Iconic watch on my left wrist with a snug-tight installing of the band; after a year I am noticing a very low heart rate around 118 when I am running 6 miles. I have a hard time getting my pulse up to 165 bps. So I examined my left wrist and noticed that there is an indention. My skin is actually caved in where I wear the watch. I wasn't sure if that was the problem. But I put the watch on my right hand while I was out running and wha-la, I immediately reach 165 bps. I tighten the band very tight . . . maybe too tight. It's a good lesson to learn. 

[VonJot]

This works; releasing all 3 buttons at once after the logo displays will cause the Fitbit to resume normal operations. No need to re-install.

[Sir_SaiCo]

I just did the same thing and yes, my Iconic is now dead too...

[DunnStreet]

I chatted with support and they are sending me a new iconic.

Thanks,

Moderator edit: personal info removed

[CoachLayal]

Same!! Did you figure out how to fix it?

[markr1959]

I had to send it in to get it fixed.

Moderator edit: personal info removed

[tcornsimp]

Thank you!  This worked--- nothing else worked -- holding left and bottom, holding all three 12-15 seconds and releasing left button, etc. --- but releasing bottom right, getting the vibration and then releasing other buttons did work!  THANK YOU!   I thought I had an expensive paper weight for a while 🙂