10-09-2017 00:18
10-09-2017 00:18
Any way to hard reset my fitbit ionic that is stuck in a boot loop? It keeps booting up to the clockface and then just restarts.
I tried the left and bottom buttons together but they had no effect. I should add that this is due to a custom clock face that had a syntax error.
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03-19-2019 22:39
03-19-2019 22:39
Well, I don't have an extended warranty and I have tried all the button technics mentioned here. My battery went dead on me and the screen blacked out. So, I put my Iconic watch on the it's charger but had no idea if was charging or not. Then I used my laser temperature tool to measure its heat. Batteries charge around 95 degrees. I waited until the watch returned to room temperature before trying to start it. It just won't start for me. I have to throw it away after 14 months of ownership. I don't know what else to do.
03-20-2019 04:48
03-20-2019 04:48
I finally gotgot mine outout of brick mode. I hadhad to remove the app off my phone, remove the software off my laptop then reload it as if I were a new person starting from scratch and it removed the brick and started as a new device and thus it is working.
08-18-2019 10:35
08-18-2019 10:35
So after it vibrate do you continue to hold the top left and middle or do you let both go
08-18-2019 11:01
08-18-2019 11:01
I did until the thing finally came on but remember mine was in brick mode meaning nothing would work. After I got it out of brick mode and went through the setup process I have not had an issue since.
12-30-2019 12:58
12-30-2019 12:58
I found a solution. Use the FitBit app on iPhone after factory reset. Connect iPhone and Ionic to same Wireless 2 G network. Update. If the update fails, switch to Bluetooth and continue to update with Bluetooth, as the iPhone app requests you to do. Android app does not update Ionic.
12-30-2019 13:02
12-30-2019 13:02
After it vibrates, keep holding for about five seconds before releasing, worked for me.
01-16-2020 01:12
01-16-2020 01:12
Maybe this will help to someone...
My Ionic simply refused to turn on after I did About -> Shutdown from the Watch settings. It was working fine until that moment.
To hard reset (and I mean full factory reset):
1. Hold all three buttons for about 12 seconds,
2. You'll see the FitBit logo,
3. The logo will disappear after 1 second or so,
4. Release the bottom right button but keep the others! (easier said then done),
5. Keep holding the other buttons another 5 - 10 seconds. Unfortunately, there is no indication how long you should keep pressing those 2 last buttons (nice work developers!).
The crucial point is, after step 5, the watch will look like it is still dead. Wait for 30 seconds to a minute. My watch woke up afterwards and asked me to start the initial setup and pairing with the phone.
Good luck...
04-10-2020 14:07
04-10-2020 14:07
did you get this fixed? same is happening to my iconic.
04-10-2020 14:44 - last edited on 01-28-2021 19:15 by LiliyaFitbit
04-10-2020 14:44 - last edited on 01-28-2021 19:15 by LiliyaFitbit
I have hard reset that thing to the point i don't wear it. It's just a pain. I also sent it in to be fixed and as soon as i got it back it started doing it again. Moved over to Garmin.
Moderator edit: personal info removed
04-10-2020 16:42
04-10-2020 16:42
04-10-2020 17:17
04-10-2020 17:17
04-12-2020 02:59
04-12-2020 02:59
This works; releasing all 3 buttons at once after the logo displays will cause the Fitbit to resume normal operations. No need to re-install.
04-15-2020 08:41
04-15-2020 08:41
I just did the same thing and yes, my Iconic is now dead too...
04-15-2020 09:37 - last edited on 01-28-2021 19:16 by LiliyaFitbit
04-15-2020 09:37 - last edited on 01-28-2021 19:16 by LiliyaFitbit
I chatted with support and they are sending me a new iconic.
Thanks,
Moderator edit: personal info removed
07-14-2020 16:06
07-14-2020 16:06
Same!! Did you figure out how to fix it?
07-14-2020 17:09 - last edited on 01-28-2021 19:16 by LiliyaFitbit
07-14-2020 17:09 - last edited on 01-28-2021 19:16 by LiliyaFitbit
I had to send it in to get it fixed.
Moderator edit: personal info removed
01-28-2021 10:06
01-28-2021 10:06
Thank you! This worked--- nothing else worked -- holding left and bottom, holding all three 12-15 seconds and releasing left button, etc. --- but releasing bottom right, getting the vibration and then releasing other buttons did work! THANK YOU! I thought I had an expensive paper weight for a while 🙂