Heart rate discrepancies

[Sigint]

Last week, I had an issue with the calories burned and minutes of activity counts. I did a factory reset, reactivated my Ionic, and updated to the latest update. That seemed to fix the issue for a few days. On the weekend, the problem reappeared with the addition of an incorrect heart rate; all counts are triple of what they should be. What's the solution to fix this?

Moderator edit: Subject for clarity  

[RicardoFitbit]

Hello @Sigint thanks for bringing this to my attention, it's a pleasure to assist you with your Ionic concern. Welcome to our Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting your device prior to posting. Let me share with you that the incorrect amount of calories burned and activity may be related to the heart rate concern you're experiencing. That said, please take in consideration that heart rate reading can be affected by any number of factors at a given moment, including movement, temperature, humidity, stress level, physical body position, caffeine intake, and medication use. 

If you were exercising when you noticed discrepancies in your heart-rate readings, the type of exercise or the position of the device may be the cause. See this help article for more information. If you can’t explain the differences in your heart-rate readings, please answer the following questions to help us investigate:

- What kind of activity did you perform when you detected inaccuracies in your heart rate readings?
- How close and high on the arm are you wearing your device?

Looking forward to your reply, let me know if you have any additional questions. 

[Sigint]

Thanks for the quick response.

To add some additional information to  my initial question:

My resting heart rate is 60. I've always had a low resting rate (48) but when it started to go below that, I had a pacemaker installed so I  wouldn't go too low and pass out. The pacemaker also regulates how high my heart rate will go (for example, I just did a treadmill stress test and my heart rate would not go above 110.

All that said, at my resting rate of 60 (sitting still  and checking it the old fashioned way) my Ionic reads anywhere from 90 to 163.

If I'm moving around or doing my daily walk, my heart rate is anywhere from 90 to 110; my Ionic is anywhere from 110 to 163 (haven't seen any higher rates than 163) and fluctuates widely up and down between those limits.

I've read some of the topics in the link you provided and I may have been wearing my Ionic too close to the wrist bone but previous to last week that never affected how my Ionic read my heart rate.

I agree with you, though, that if the heart rate is constantly high the values for activity minutes and calories burned will also be constantly high

Again thanks for your assistance.

Addendum to the above - No matter where I wear my Ionic, has no bearing on the accuracy of the heart rate measurement.

[RicardoFitbit · Accepted solution]

Hello @Sigint your reply is appreciated, I'm happy to continue assisting you.

I appreciate all the information and details that were shared in your post, thanks for taking the time to read some of the topics of the help article that was previously shared. I'd like to let you know that our Customer Support team was contacted on your behalf to receive further assistance directly with them. That said, please keep an eye to your email, they'll be in touch with you soon. 

In the meantime they contact you, let me know if you have any additional questions.