Heart rate monitor issues on Ionic

[allez_oops]

Before I return my Ionic, I just want to check I am not overlooking something.  I first noticed the issue 11th June, when I started getting simplified sleep details. I left it for a few days and then decided to do something about it and did a few restarts.  I then did a factory reset.  That seemed to stop the green light flashing and I was all set to return the watch. 

Then a few days later the green light restarted. 

The green light is still working but my BPM is stuck on 71, although the little pink heart does appear to be "beating" on the screen. It did seem to work periodically on the 22nd June, but other than that day nothing else has being recorded.

I have checked that in the settings the Heart Rate is marked as "On". 

I am using version 27.32.10.20.

I wear it loosely below that lumpy bit on my wrist, enough so I can move it back and forth.

When I first bought watch the green light wasn't working.  It then started unexpectedly after a couple of hours. 

I bought the Ionic on the 6th May this year.    

Moderator edit: updated subject for clarity

[allez_oops]

Just did a restart and the green light has stopped working.  It will be interesting to see if or when it comes back on again.

[MarreFitbit]

Welcome to the Fitbit Community @allez_oops! Thanks for already troubleshooting this inconvenience with your heart rate, nice way to go! 

As you may know, your heart rate may be affected by any a number of factors at any given moment. Movement, temperature, humidity, stress level, physical body position, caffeine intake, and medication use are just a few things that can affect your heart rate. Different medical conditions and medications can impact your heart rate as well.

When your heart beats, your capillaries expand and contract based on blood volume changes. PurePulse LED lights on your device reflect onto the skin to detect blood volume changes and finely tuned algorithms are applied to measure heart rate automatically and continuously. The heart-rate icon you see on the display tells you if you're in 1 of 3 heart-rate zones.

Resting heart rate refers to the heart rate measured when you’re awake, calm, comfortable, and have not recently exerted yourself. We use your heart rate data from when you’re awake and asleep to estimate your resting heart rate. For best accuracy, wear your device to sleep. 

Your resting heart rate is usually higher than your heart rate while you are asleep, so don’t be surprised if your resting heart rate is higher than the lowest number that you see in your heart rate graphs.

Your tracker can have difficulty finding a signal, typically due to the tracker's fit. For example, wearing your band tightly may constrict blood flow in your wrist and affect the signal. We recommend experimenting with how high you place the tracker on your wrist. When you're not exercising, wearing the tracker just above the wrist bone--as you would a watch--typically works fine. However, moving the tracker up a couple inches can be helpful during high-intensity exercises or exercises that cause you to bend your wrist frequently. If you haven't already done so, please review our recommendations for wear and other tips shared by @SantiFitbit. 

Note that on Fitbit Ionic, the heart-rate value appears gray if your watch is searching for a stronger reading.
 

Occasionally your device may have difficulty getting a strong signal. If you don't see your heart rate on your device, first make sure you are wearing it correctly. After a short wait, you should see your correct heart rate again. On Ionic, make sure the Heart Rate setting is On. For additional troubleshooting, see Why don't I see my heart rate on my Fitbit device?

Let me know about the green lights on the back. 

Try the recommendations and let me know the outcome! 

[allez_oops]

Thank you @MarreFitbit for getting back with such a detailed set of instructions.  I'm afraid the green light hasn't come back on and therefore there is no heart rate being shown.  I assume there is not much else I can do other than get a replacement.

[Mark2018]

When you try to use clock face "Heart Beats" (HRV) or the app HR Graph,  you can see that there is no heart rate missing. Very good clock face an app.

You will find a lot of posting in all Fitbit communities,  have a look.

Hopefully we get soon the correct software. Fitbit support told me that there is an issue.

Slepp stages until an update in March.

Nothing changed, only the update of the app.

Resets and factory resets can help, mostly not. But you should try it.

Looking forward for a complete working Ionic.

[Michael6]

I acquired an Ionic model about three weeks ago to reolace a Surge. Set up is tailored for my workouts. 

Initially ecerything was fine but over the last week the heart rate monitor is a “bit” off. It reads as high as 212 bpm at the star of a spin bike workout. Not possible because I am 73. My high bpm are near 150 using my Polar brand HR chest strap model.

i have clesned the back of the watch, alternated wrist/tension and taken the watch off so the HR drops to zero. No change.

The problem goes away after about 25 minutes.

What’s up?