Heart rate not sensing, steps won't stop working

[Monettebanzon]

It’s been over a week now since my ionic stop working properly. It’s not sensing my heart rate and my steps are over the top. Even when I’m on resting mode my steps just counting and it would reach at least 60,000 to 80,000 steps per day! All other features work okay. I already reset to factory settings but that didn’t work as well. And now Fitbit is giving me 40% discount on a new one! It’s just a little over 2 years! Are these gadgets really last this long? So disappointing! Maybe it’s time for Apple Watch...

[RicardoFitbit · Accepted solution]

Hello @Monettebanzon welcome to our Community Forums! It's a pleasure to help you today.

Seems odd that your Fitbit Ionic is experiencing such difficulties, certainly this is not the way we designed this model to perform. Since you already contacted our Customer Support team regarding this situation and they provided you with a resolution accordingly to our warranty policies, I recommend you to get in touch with them if you have any additional questions about the outcome of this situation, I'm sure that they'll provide you with more information and details. The feedback that was provided in your post is appreciated, Fitbit is always striving to improve the Fitbit experience with our products and services.

Don't hesitate to contact me back if you need anything else, I'll be here. 

[Oceansider]

You are not alone. Many, many others are having these same issues with no resolution yet.

[RicardoFitbit]

Hey @Oceansider thanks for your post! Nice to see you again. My apologies for the delay in responding.

Can you please let me know the inconvenience you're currently experiencing with your Fitbit device and in which way I can assist you to get you back on track? Please provide to me as many details you can so we can move forward with your situation.

I'll be looking to your reply. Let me know if you have any additional questions. 

[Oceansider]

No Idea why this is considered an "accepted solution" - there is no fix to this issue and you are likely out of luck on a warranty since the manufacturer seemed to have programmed these issues to occur just outside the warranty period.

I bought my wives at the same time as mine - and now hers is having the exact same issues as mine. Best they can do is 40% for some people IF they buy another Ionic. One lucky poster was able to get a free replacement outside his warranty - I'm curious why this isn't being offered to everyone?

[Oceansider]

@RicardoFitbit My reply is above.

[RicardoFitbit]

Your reply is appreciated @Oceansider.

Please note that my previous post was the accepted solution for the user who initiated this thread. Take in consideration that every scenario is different but our Customer Support team always refer to our warranty policies to move forward and provide some options. That said, for any warranty-related inquiry, I recommend you to check our policies here. Also, you can contact our Support team back if you have any additional questions about the options that they provided to you.  

Don't hesitate to contact me back if you need anything else.