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Ionic died.

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‎07-02-2019 05:47

‎07-02-2019 05:47

After a year and a half of frustrating issues, mostly screen freezes and GPS issues, my Ionic finally died. I've tried factory restart and regular restart probably over a dozen times. It happened my second day of an epic vacation where I planned to use it to track my mountain bike rides and hiking adventures. I'm so disappointed. The watch wasn't cheap and I would expect it would last longer than a year an a half. 

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‎07-02-2019 06:09

‎07-02-2019 06:09

I have had to replace my fitbit twice in the last 6 mos because it just died for no reason.  After the first one died I just bought another one, but this time I contacted support and they are sending out a replacement tracker.  Instead of having it happen a 3rd time, I bought a Samsung Gear watch instead.  I loved the Ionic though, it did everything I wanted in a fitness watch.  My screen went blank all of a sudden and I tried to factory reset, charge it (was already at 94% last I saw the screen) but nothing worked. I am going to gift the replacement tracker that is on it's way to a friend who has been wanting one for his wife.  Good luck my friend

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‎07-03-2019 14:01

In response to SunsetRunner

‎07-03-2019 14:01

Hey guys! It's a pleasure to provide assistance with your concerns. It's nice to see both of you participating again in our Community Forums, welcome back @monionic @SunsetRunner.

 

@monionic Thank you for troubleshooting your Ionic prior to posting, your effort and patience are appreciated, I totally understand how frustrating this matter can be for you. Our Support team informed me that they're already providing you assistance with the inconvenience experienced with your device. That said, I recommend you to constantly check your email for any update from them. Let me know if you need anything else. 

 

@SunsetRunner Thanks for sharing your thoughts and experience with us, your patience with this situation is appreciated. Please note that Fitbit is always striving to improve our products and services, therefore, the feedback that was provided in your post is appreciated. 

 

I'll be around.

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