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Heart rate not tracking/battery draining

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‎08-31-2020 23:57 - last edited on ‎09-01-2020 12:52 by Fitbit Moderator

‎08-31-2020 23:57 - last edited on ‎09-01-2020 12:52 by Fitbit Moderator

Hey! Since yesterday my fitbit ionic isn‘t working. I charged it and within an hour 30 % are already gone which is unusual, because normally it lasted 5 days and I didn’t do anything. But the worst thing is, that it is not measuring my heart rate anymore. Nothing. The light is not blinking and I am afraid the sensor is broken. All of the sudden. I tried to restart the device, upload the new update but nothing works. Please help, I have the watch since December!
 
Moderator Edit: Clarified subject

 

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‎09-01-2020 12:51 - last edited on ‎11-04-2024 16:51 by Fitbit Moderator

‎09-01-2020 12:51 - last edited on ‎11-04-2024 16:51 by Fitbit Moderator

@Aleksrata A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

I appreciate the detailed information shared and the troubleshooting tried prior to posting. I've shared your post with our Support team and they mentioned that you already have a case with them please continue the communication through email, they'll be happy to assist. 

I'll be around if you have any additional questions. 

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