03-06-2018 08:29
03-06-2018 08:29
My heart rate lights quit qorkinf 5 days after purchase so I:
-turned off then on Fitbit
-turned off then on in settings on my watch
-factory reset the watch
After the factory reset, the lights came on but it is still failing to read my heart rate. I did all trouble shooting suggestions on this page. I need to know what else I can do or if I have to get a new device. I am very displeased having this 9 days and already experiencing an issue.
03-06-2018 09:59
03-06-2018 09:59
Welcome to the forums!
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1
Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
04-11-2018 05:39
04-11-2018 05:39
Update: I worked with customer service. After many troubleshooting tries, I had to get a new Fitbit.