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Heart rate reading

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‎03-06-2018 08:29

‎03-06-2018 08:29

My heart rate lights quit qorkinf 5 days after purchase so I:

-turned off then on Fitbit

-turned off then on in settings on my watch

-factory reset the watch

After the factory reset, the lights came on but it is still failing to read my heart rate. I did all trouble shooting suggestions on this page. I need to know what else I can do or if I have to get a new device. I am very displeased having this 9 days and already experiencing an issue. 

 

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2 REPLIES 2

‎03-06-2018 09:59

‎03-06-2018 09:59

Welcome to the forums!

 

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
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‎04-11-2018 05:39

‎04-11-2018 05:39

Update: I worked with customer service. After many troubleshooting tries, I had to get a new Fitbit.

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