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Heart rate sensors not flashing

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‎02-08-2020 17:16 - last edited on ‎02-09-2020 14:24 by Fitbit Moderator

‎02-08-2020 17:16 - last edited on ‎02-09-2020 14:24 by Fitbit Moderator

On my Iconic the  function to record my sleep and heart rate no longer are working.  There used to be a green light on the back of the watch that is no longer there.  It stopped the same time as the function for sleep and heart rate stopped.  Not sure if they are related or not.  Thanks

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎02-08-2020 20:50

‎02-08-2020 20:50

I have worked it out myself -  all I did was go through and do a restart

 

Found under - How do I Restart my Fitbit device?

 

 

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‎02-09-2020 14:05

In response to lizzylou597

‎02-09-2020 14:05

Hi @lizzylou597, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your Ionic device prior to posting, I'm really happy to know that after performing a restart process your concern was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!   

 

Thanks for being part of the Fitbit family!

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‎02-10-2020 00:43

‎02-10-2020 00:43

Device stopped flashing during exercise Intense sweating (for example while exercising) may loosen the electrode contact as well as heat up and moisten the device.
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