Heart rate sensors not working

[RunPastor843]

I've been having trouble getting my Heart Rate readings. I am trying to Calibrate my Iconic; however, when I plug it into a charger I get a message that read "Not Charging not enough power detected from this source." I've cleaned the brass connections and tried different power sources. Any suggestions?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @RunPastor843, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. First, can you please let me know if the heart rate sensors of your device are still flashing? Also, if you haven't already done so, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes. Such information was really helpful for other users that were experiencing the same uncommon behavior.

Looking forward to your reply, let me know if you have any additional questions.

[FlorenceD]

Pour ma part, pareil, depuis hier, plus de fréquence cardiaque mais je suis inquiète car non, plus de clignotement des petits capteurs.. Je l'ai achetée le 04/12/2018. Est-elle encore sous garantie ?

[FlorenceD]

I thought your message was written in French which is my mother tong but it's ok to communicate in english if it's better and enable me to have more and quicker answer(s) 😛

[RunPastor843]

Thank you for addressing my post. The sensors are not flashing. Sleep tracking and heart rate worked fine in the middle of last week then suddenly stopped.

During my factory reset of the device, it is trying to calibrate and instructs me to plug in the device; however, when I do, it tells me that no enough power is detected from the source. I have tried to charge from wall with an adapter as well as from a USB port on my laptop and get the same result.

Any advice you have would be appreciated.



Sent from my iPhone

[FlorenceD]

Ce que je crains, si les petites LED ne clignotent pas, c'est qu'il y ait qch de cassé. Cela semble vraiment hardware et non software. Pour autant, la montre n'est pas tombée pour ma part, mais peut être qu'à force il y a une fragilité. Vous avez acheté la votre quand ? 

[Bruneeto]

thats because you have the 

firmware 27.70.7.27

I have the same issues 😞

[RunPastor843]

j'ai reçu le mien d'un ami qui a acheté une nouvelle montre. tout a bien fonctionné sur la montre. j'ai seulement eu besoin de remplacer le bracelet.

Sent from my iPhone

[RunPastor843]

I’m not convinced the firmware is the reason. My heart rate sensors stopped suddenly Thursday of last week. I didn’t update the firmware to the current version until Sunday. I’ll keep digging or shop for different watch.



Sent from my iPhone

[Bruneeto]

Mine stopped on may 8th around 6.30pm ...

Can't recall if i had an update that day or not... 

but everything went haywire ...

[FlorenceD]

Non en effet cela semble bien matériel et pas logiciel. Pour ma part elle est encore sous garantie donc je viens de la renvoyer. On verra ! L'essentiel c'est qu'en réalité mon cœur continue de battre quand même 😄 

[RunPastor843]

merci pour le rappel qu'il y a toujours quelque chose dont on peut être reconnaissant!

Sent from my iPhone

[Navcab4422]

Mines doing the same since the 4th, no heart rate data in app, no lights from the sensors yet the watch is showing my current heart rate just fine and I only updated the firmware when I was forced too last week since my clock face wouldn't work

[FlorenceD]

Hum.. it’s so strange.. I cross my fingers and we’ll see. I’ve already sent my ionic to the shop so..