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Heartrate Sensor not Starting Up

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‎08-13-2018 10:34

‎08-13-2018 10:34

Heartrate sensor issue:

 

I am on holiday. I am switching off my Ionic every night to conserve battery power. Every morning I switch it on again, and everything seems to be working AOK. This morning, however, I noticed I cannot get the heartrate sensor to work:

  • The battery level is circa 65%
  • I have restarted the watch several times

... I just cannot get the heartrate feature to work.

 

Can anyone help at all?

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‎08-13-2018 14:42

‎08-13-2018 14:42

i turn my watch off as i only use for activities, My ionic has often been off for 3-4 days and once for 3 weeks when abroad working. I have also experienced this issue but I dont think its a fault, sometimes going to the settings and turning heart monitor off and back on has cured it as has turn the watch off again and back on, ive tried a reset to no avail.  I would suggest if in settings, its already turned on and not working , cycle through off and back on a couple of times

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4 REPLIES 4

‎08-13-2018 10:56

‎08-13-2018 10:56

MAke sure in your settings that it still has a check mark in it

 

Turning it off at night really doesn't conserve battery power. It could be why you are having this problem now as well

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎08-13-2018 12:39 - edited ‎08-13-2018 12:39

In response to WendyB

‎08-13-2018 12:39 - edited ‎08-13-2018 12:39

Settings where? On my watch, in settings, I do have the heart rate option set to 'on'. 

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‎08-13-2018 14:38

In response to WendyB

‎08-13-2018 14:38

it does conserve battery power. I use my charge 2 as a normal watch and my ionic only for running or cycling. Ive gone a month or more between charges with this type of use. 

Best Answer

‎08-13-2018 14:42

‎08-13-2018 14:42

i turn my watch off as i only use for activities, My ionic has often been off for 3-4 days and once for 3 weeks when abroad working. I have also experienced this issue but I dont think its a fault, sometimes going to the settings and turning heart monitor off and back on has cured it as has turn the watch off again and back on, ive tried a reset to no avail.  I would suggest if in settings, its already turned on and not working , cycle through off and back on a couple of times

Best Answer
0 Votes