help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic Not Getting Notifications and Exercises Not Resetting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-12-2018 07:26 - last edited on ‎08-13-2018 15:42 by Moderator Alum

‎08-12-2018 07:26 - last edited on ‎08-13-2018 15:42 by Moderator Alum

Just got my Ionic yesterday.  Cannot get notifications on the Ionic.  Also cannot get correct exercise on the Ionic device. Shows on my phone and laptop with corrections but will not reset on the device.  Had a Blaze for two years.  No issues.  Help please. 

 

Moderator Edit: Updated Subject for Clarity

Best Answer
0 Votes
1 REPLY 1

‎08-13-2018 15:40

‎08-13-2018 15:40

@beenthere Welcome to the Fitbit Community! Thanks for sharing the experience you have had with your new Ionic watch.

 

Are you using a supported device? If you are, please follow these notifications troubleshooting steps to sort that out.

 

What do you mean that your exercises are not resetting on your watch? Can you provide more details and a picture of it?

 

You could also perform a restart on your watch. This usually helps sorting some situations you may experience.

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes