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Ionic Not Getting Notifications and Exercises Not Resetting

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‎08-12-2018 07:26 - last edited on ‎08-13-2018 15:42 by Moderator Alum

‎08-12-2018 07:26 - last edited on ‎08-13-2018 15:42 by Moderator Alum

Just got my Ionic yesterday.  Cannot get notifications on the Ionic.  Also cannot get correct exercise on the Ionic device. Shows on my phone and laptop with corrections but will not reset on the device.  Had a Blaze for two years.  No issues.  Help please. 

 

Moderator Edit: Updated Subject for Clarity

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‎08-13-2018 15:40 - last edited yesterday by Fitbit Moderator

‎08-13-2018 15:40 - last edited yesterday by Fitbit Moderator

@beenthere Welcome to the Fitbit Community! Thanks for sharing the experience you have had with your new Ionic watch.

Are you using a supported device? If you are, please follow these notifications troubleshooting steps to sort that out.

What do you mean that your exercises are not resetting on your watch? Can you provide more details and a picture of it?

You could also perform a restart on your watch. This usually helps sorting some situations you may experience.

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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