Hitting notification in excersize mode stops the excersize

[Freak3150]

I went for a quick walk today to see how things worked, and well, I got my answer. 

I got some notifications while I was scrolling through the info on the watch, and immediately got kicked out of walking mode and into the main clock face. This happened twice, and when I was done with my walk I started a run and had my friend text me. When the notification came up I hit it and it popped the notification up. When I swiped down it took me back to the main page clock again.

Also, those first walk sections didn't get logged, but for some reason the run did, even though I couldn't tell it was still going. I can only speculate why the walks stopped. 

I really want to like this thing, but after only a day and a half I'm already getting a sour taste in my mouth. First the music problems, now this...

[sumthntodo]

I had something similar happen while I was swimming.  I look at the face and it isn't in exercise mode anymore.  Not to mention it isn't very accurate at keeping my laps counted.  It's pretty frustrating!!!  

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[GBO323]

Firmware 27.30.3.2.... This happened today while I was walking the mall. Set exercise to walk and worked great until I got a notification. Instead of looking at the notification, I swipe down to dismiss and the exercise mode goes away as well. When I tap the exercise icon to resume my walk, it goes to create a new one as if I didn't have one already in motion. None of the walks that I've lost this way logged through the Strava or Fitbit exercise. 

I went into the walk exercise settings and set the screen to always on and set the top middle and bottom in the hopes that when I Got a notification that wouldn't change anything but it continued to cancel out my exercise when I Got a notification. Not good. 

@Fitbit is this going to be corrected?

[sumthntodo]

I have the same problem when swimming.  I thought I saw a setting to disable notifications when exercising, but I can't  find it now.  For now, I think that will have to be the solution.  For me, recording my workouts is more important than the notifications.

I read on another posting that there is nothing they can do to stop it per fitbit.  I'll try to find that post again.

[asiayeah]

Same issue here with running. It is very frustrating and surprised to find such a bug still exists even today. Does the always on screen setting help? Thanks. 

[CrumpetsRCrunk]

Here it is, May 2018, and this problem is still happening. I was riding my bike to work and got two notifications. I didn't look down at my watch, but as soon as I got to work I realized the Ionic crashed. I reset, but I lost my ride data, even though I was connected to my phone during the ride. How has this issue not been addressed yet?

[asiayeah]

It didn't happen to me since a firmware update last year. I hope yours is a one off incident. But a crashing doesn't sound like the same issue.