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Hourly Step Count not matching

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‎11-04-2019 03:54 - last edited on ‎11-05-2019 05:44 by Fitbit Moderator

‎11-04-2019 03:54 - last edited on ‎11-05-2019 05:44 by Fitbit Moderator

Why does the app and my Ixonic record different hourly step details. At this time my device shows 3 hours activity met but the app only shows 2. The watch is correct. Frustrating to say the least and it is not the first time either

 

Moderator edit: Updated subject for clarity 

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‎11-05-2019 05:44 - last edited on ‎01-13-2025 09:24 by Fitbit Moderator

‎11-05-2019 05:44 - last edited on ‎01-13-2025 09:24 by Fitbit Moderator

@janegalloway61 Welcome to the Community. Thanks for the details mentioned.

Sorry to hear that you're experiencing this. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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