Hourly activity data not syncing properly after 10:30

[SunsetRunner]

Hi All,

I have a very bizarre, very specific problem that has started over the last couple of weeks.

I have an iPhone XS, iOS 13.2, Fitbit app 3.9.1 (894). My time zone on my phone and in Fitbit is set to Adelaide (Currently ACDT +10:30). I have the Ionic with version 68.9.15 installed.

Between 09h00 and 09h30 ACDT, I can do >250 steps and the dial upon sync will show 1 section completed and when I click into the dial it will take me to the Hourly Activity screen where I can see that 1 hour of 9 has been completed. This stays the same between 09h30 and 10h00.

Now this is where the weirdness starts. Between 10h00 and 10h30, >250 steps achieved and sync updates the dial to two sections, and the Hourly Activity updates to 2 sections completed.

10h31 - 11h00. A sync between this time cause the 2nd section on the dial to disappear, while the Hourly Activity still shows 2 hours.

11h00 - 11h30. >250 steps. Dashboard dial still shows 1 section but text states 3 of 9 hr. Hourly Activity inside shows 3 hours.

11h31 - 12h00. Sync at this point updates from 1 to 2 sections on the dial. Text states 3 of 9 hours and the Hourly Activity shows 3 hours.

12h00 - 12h30. >250 steps. Dashboard dial still shows 2 section but text states 4 of 9 hr. Hourly Activity inside shows 4 hours.

12h31 - 13h00. Sync at this point updates from 2 to 3 sections on the dial. Text states 4 of 9 hours and the Hourly Activity shows 4 hours.

And so on, the day continues in this strange manner until 17h00 where once I have achieved >250 steps the dial updates to complete and shows a solid dial with 9.

I have a work cellphone that is Android and installed the Fitbit app on there. Interestingly enough it is showing the same issue but that could just be what a server somewhere is send to the app as I did not pair my ionic with the Android Phone at this stage.

Also, on the Ionic, everything is fine. When I complete >250 steps at the beginning of the hour, the Hours Activity updates immediately in the My Day section (swiping up on the screen).

I have forgetten my ionic in Bluetooth, reset my phone, hard rebooted my phone, hard rebooted my ionic, deinstalled and reinstalled the fitbit app to the point where I am convinced the error is Fitbit system software, somewhere.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@SunsetRunner It's great to see you on the Community. I truly appreciate the time you took to share your experience with your hourly activity data and your Ionic. 

Thanks for the troubleshooting tried the detailed information provided.  We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[SunsetRunner]

@SilviaFitbit Thanks for letting me know. Good to know it wasn't something I managed to do. 🙂