How do I access to the Exercise app on Ionic?

[Bwj]

I cannot go into my exercise app on my device to record workouts 

Moderator edit: updated subject for clarity

[N8teGee]

Have you tried restarting the device by pressing and holding the left button and bottom right button together for 15 secs (until you see the fitbit logo)? 

[Bwj]

Yes, I have tried that.
Thanks

Brenda

[N8teGee]

I take it the restart didn't work? 

It sounds like a software issue, so the next step I would take would be a full factory reset. 

[MarreFitbit]

Welcome on board @Bwj, it's nice to see you here! Thanks for following the suggestion from @N8teGee.  

While reading your post I was wondering if whenever you try to access to the Exercise App on your Ionic the watch crashes? Is this the first time experiencing something like this?

Make sure the exercise you want to track is included in the Exercise app. Then, start the workout when you're ready.

1. On your device, open the Exercise app.
2. Swipe to find the exercise type.
3. Tap the exercise to select it. If the exercise uses GPS, you’ll see an icon in the top left corner as your device tries to connect. 
4. Tap the play icon to start the exercise. 
5. Tap the middle of the screen to scroll through your real-time stats. On Ionic, your progress toward your maximum heart rate is shown on an indicator next to your beats per minute. 
6. To pause or end your workout, tap the pause icon. To resume, tap the play button.
7. To end the workout, tap the flag icon and confirm.
8. Review your workout summary and exit the app.

Give this a go and let me know the outcome!