How do I fix this problem. Is there an update I can download?

[Elizabeth2222]

My Iconic is only a few months old. i tried to have it pick up exercise data when I took long walks, or I was on the elliptical. The data was hit and miss. Sometimes the data was there, and sometimes only partial data. For example, I use the elliptical for an hour. The Iconic's data showed I was on the elliptical for less (25 min, 20 min...random times).

I wanted the Iconic to record my exercise without having to imput the data, but I decided that this was just not going to happen, so I started manually putting in my exercise with "starting/pausing/ending" EACH exercise.

I wasn't happy having to do this, but if I wanted accurate data, this is what I needed to do.

BUT.....today, I entered in my exercise: 60 minutes on the elliptical, 20 min on the treadmill, and 10 min on the rowing machine (which I used the weights since I didn't know what else to call it). The data was terrible. It said I was on the elliptical for only 20 min, and no steps were recorded. I was on the treadmill for less time and NO CALORIES OR STEPS were recorded. Same for the weights.

WHAT can I do to get accurate data????

I won't even go into the heart rates, which vary widely. Sigh

[SunsetRunner · Accepted solution]

@Elizabeth2222 I appreciate it might be a bit of a pat answer but have you tried a restart of your Ionic? Press and hold the bottom right and left buttons together for approx 10 seconds, till the display blanks, and then let it reboot. That might help.

[Elizabeth2222]

Thanks, that helped for today!

Now I would love for Fitbit to fix the recording data problem if I don't enter it manually. For my other fitbits, my exercise date was automatically entered as data. For the Iconic, I have to manually enter the date with a start/stop time for each exercise. This is a real pain, and the data is not always correct because sometimes I forget to click "stop". Sigh.