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How do I open a Support Case

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‎10-15-2017 14:31 - last edited on ‎10-15-2017 17:43 by Fitbit Moderator

‎10-15-2017 14:31 - last edited on ‎10-15-2017 17:43 by Fitbit Moderator

My Ionic arrived with a chip in the anodized part - I've emailed support twice over the past two weeks and received no response other than the automated "We got your email".  Has anyone had success with the support email?  I initially emailed to https://contact.fitbit.com and then also responded to the acknowledgement which was https://contact.fitbit.com.

 

Any thoughts on getting their attention?


Thanks!

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Accepted Solutions

‎10-15-2017 15:22

In response to nakedespresso

‎10-15-2017 15:22

Hi @nakedespresso,

 

The best way to get into contact with Fitbit is:

 

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

Since you've been waiting a bit, I would recommend the Live Chat option. Hope this helps.

 

 

Work out...eat... sleep...repeat!
Dave | California

View best answer in original post

Best Answer
1 REPLY 1

‎10-15-2017 15:22

In response to nakedespresso

‎10-15-2017 15:22

Hi @nakedespresso,

 

The best way to get into contact with Fitbit is:

 

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

Since you've been waiting a bit, I would recommend the Live Chat option. Hope this helps.

 

 

Work out...eat... sleep...repeat!
Dave | California

Best Answer