08-23-2018
21:55
- last edited on
08-24-2018
08:43
by
MarreFitbit
08-23-2018
21:55
- last edited on
08-24-2018
08:43
by
MarreFitbit
help me tu reset my ionic with it still unlock.
Moderator edit: updated subject for clarity
Best Answer08-24-2018 08:44
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
08-24-2018 08:44
Welcome to the Fitbit Community @along_is! If you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit watch with your paired phone.
To unlock your watch with your phone:
Note that after you reset your PIN code, you must add your cards to Fitbit Pay as if you were setting it up for the first time.
If the steps above don't work, please turn off everything that is Bluetooth enabled. Tablets, PC, other phones. Wireless headphones hanging around - power off. You don't want any stray 'signals' effecting this process. Then, remove your Ionic from your phone.
Give this a go and let me know how it goes!
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Best Answer09-05-2018 03:57
09-05-2018 03:57
I did all that set up a new watch, it still says the phone is locked though, what next
Best Answer