How do I unlock my Ionic with my phone?

[9099887081]

My icone show you have to unlock with your phone 

Moderator Edit: Clarified subject

[Guy_]

Hi @9099887081 - you probably resolved it already but if not look here How do I use the device lock on my Fitbit device? 

[LZeeW]

@9099887081   The Ionic was recalled and you are entitled to a full refund.  Recall announcement 

[Guy_]

@9099887081- the recall is voluntary and unless you are unhappy with the Ionic and can find a suitable alternative as good, hang on to it, even though there may be a slight risk.

[LZeeW]

@Guy_   A voluntary recall means that Fitbit agrees with the US Consumer Products Safety Commission, not that the option is "voluntary" on the end user's part.  The CPSC can also issue a mandatory recall.  It's in a company's best interest to issue a voluntary recall.  A mandatory recall is bad for business.

Anyone still using an Ionic should start looking for an alternative.  Fitbit recalled a different device a few years ago.  That device was decommissioned about a year later.  Fitbit hasn't announced it, but I bet it's coming soon

[Rich_Laue]

The user does have a choice, they can or don't have to. The problem is, that after 4 - 5 years, a few of the batteries have gotten very hot and a few wrists have been burnt. 

Eventually fitbit may decide to disable this model. 

Like @LZeeW States above, it is Fitbit, not the user, who voluntarily recalled the unit. 

The previous unit was recalled because of the nickel within the stainless steel. Fitbit then followed the more strict EU standards for medical grade Stainless Steel. 

[Daneejow]

I can not unlocked my fitbit phone

[Rich_Laue]

@Daneejow are you saying that you can not unlock the fitbit app on your phone. 

Or that you can not unlock the tracker, 

Open the fitbit app. 

Tap the top left corner 

Tap your Ionic

Scroll to the bottom. 

Tap device lock. 

What is fitbit asking you? I believe you need to enter your phones unlock code. 

[Daneejow]

many thanks,but its not longer showing the Device unlock options on my phone any more,which i used to unlock my watch before with.

[Rich_Laue]

You want to look for the Device lock. Then setup a new code. 

 

[Guy_]

Hi @Daneejow  - try logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it.

Login again and see if the option is there. 

[LizzyFitbit · Accepted solution]

Hi everyone.

Currently there is a voluntary Safety Recall of Fitbit Ionic Smartwatches. For more information, please visit our webpage at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the Community organized and prevent any confusion. 

Have a great rest of your day.