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How do you connect to WiFi and update apps

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I cannot get the clock to work correctly and I wanted to reinstall but it says I need WiFi.  It won't connect.

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Welcome to the Fitbit Community @Coralc72, hope you're doing great! Your watch must be connected to Wi-Fi in order for some larger apps and clock faces to install or update. For instructions on connecting your watch to Wi-Fi, see How do I connect my Fitbit watch to Wi-Fi?

The tips below can help you set up and use apps developed for your watch. 

  1. In order for apps to access the internet, your phone must be nearby with the Fitbit app running in the background and Bluetooth turned on. Many apps require internet access, such as Nest, Clue, Uber, The New York Times, Walgreens, Yelp, Surfline, and Flipboard.
  2. Some apps, such as Weather, require All-Day Sync to be turned on for data to be sent from the Fitbit app to your watch:
    1. From the Fitbit app dashboard, tap or click the Account icon > your device image.
    2. Find the option to turn on All-Day Sync.
  3. Check if the app has a pending update. For instructions, see How do I install and manage apps on my Fitbit watch?
  4. Turning off app permissions can cause the app to stop functioning. Check that all permissions are turned on:
    1. From the Fitbit app dashboard, tap or click the Account icon > your device image.
    2. Tap or click Apps.
    3. In the list of apps installed on your watch, find the app whose permissions you want to change. You may have to scroll down to see some apps. Tap or click the name of the app.
    4. Tap or click Permissions.
    5. If any permissions are turned off, turn them on. Note that some permissions can cause your phone to use more data.
    6. Tap or click Save to save your changes.

Give this a go and let me know the outcome! 

Maria | Community Moderator, Fitbit


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