12-01-2019 01:22
12-01-2019 01:22
Can anyone help please
12-01-2019 05:13
12-01-2019 05:13
To factory reset your device:
On your device, open the Settings app > About > Factory Reset or Clear User Data.
12-02-2019 12:05
12-02-2019 12:05
Hi @channy09, welcome to the Community Forums!
After performing a factory reset, keep in mind that we do not recommend this process if you're not experiencing specific difficulties with your device. To do a factory reset, you can follow the steps that were shared by our friend @SteveH or follow the next steps:
Let me know if you have any additional questions.