The Fitbit Ionic keeps Crashing & Restarting

[fitnessguy30]

For several weeks now, my Fitbit Ionic keeps crashing & restarting. I tried resetting my Fitbit and it still does it from time to time. This is after having my Fitbit for over a year. Many people have complained about the Ionic messing up after a year.I had battery problems as well as the Heart Rate Monitor draining my battery within a matter of minutes.

Please replace our Fitbit Ionics and give us new ones.

[SilviaFitbit]

@fitnessguy30 It's nice to see you around. I appreciate the details mentioned and the troubleshooting tried. 

In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please reply back to the case that you already have and they will continue assisting you. Remember that each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

I'll be around if you have any additional questions. 

[MWteU]

I have a similar problem. This started after I applied the last firmware update. So I’ve already posted it in the big pinned thread.

cheers

mwteu

[fitnessguy30]

It started a couple updates ago for me. I think there has been multiple ones within the past month or so. There was some new options I had to go through and turn off some things. But it still drains fast. It was good for a year but lately it's been downhill. I expected more from a expensive fitness tracker.