How to change Ionic battery?

[Milli-79]

Change batteries on Fitbit ionic!

Hello everybody I was wondering if it is possible to change the battery on a Fitbit clock and where do you send it to ?
My Fitbit ionic is from 2018 

I live in Sweden 

Moderator Edit: Clarified subject

[PaulMe]

Anything is possible. Just do a google and look on Youtube.

Officially - NO.

Unofficially, you could send it to some place to have the battery changed. Do a search. Worth the risk?

You will notice there are no screws on the back of the Ionic. This is a clue. But, it can be "broken" open though.

[RicardoFitbit]

Hi @Milli-79, welcome to the Community Forums!

Thanks for your post and the details that were shared. To better assist you with your question, can you please let me know if you're experiencing an issue with the battery of your Ionic? Is your device not charging anymore or its battery life is not lasting as it should? More details will be appreciated so we can move on.

@PaulMe Thanks for the information that was shared in your post, it's always nice to see you around helping users here in the Ionic board. Keep in mind that we do not recommend our users to manipulate the device due to safety reasons. 

Looking forward to your reply.

[PaulMe]

@RicardoFitbit,

"Keep in mind that we do not recommend our users to manipulate the device due to safety reasons." 

I wouldn't recommend it either Ricardo.

😁

Some like a challenge though.

[Milli-79]

Hello

battery life is not lasting as it should 😞 

[Milli-79]

Hello:) 

The battery is not lasting as long as it used to I only can I have it for one day and then I have to charge it:( that’s why I’m wondering if there an official size that way you can send your favorite and change the battery 🙂 

no I went and buy a new Fitbit ionic again so I hope this will last:) 

can’t live without of a Fitbit 😅

[RicardoFitbit]

Thanks for your update @Milli-79.

I appreciate the details that were shared with me, it's nice to know that I'm not the only one that can't live without a Fitbit. That said, since the battery of your Ionic is lasting only one day, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.