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Fitbit app not loading

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‎08-24-2020 02:06 - last edited on ‎08-24-2020 20:26 by Fitbit Moderator

‎08-24-2020 02:06 - last edited on ‎08-24-2020 20:26 by Fitbit Moderator

Fitbit app is blank since it was updated yesterday 

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎08-24-2020 20:25

‎08-24-2020 20:25

Hi @2683, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the operating system version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

View best answer in original post

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3 REPLIES 3

‎08-24-2020 20:25

‎08-24-2020 20:25

Hi @2683, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the operating system version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

Best Answer
0 Votes

‎08-25-2020 01:52

In response to RicardoFitbit

‎08-25-2020 01:52

Thank you. Re-installing as described on my iPhone SE has worked

Best Answer

‎08-25-2020 21:55

In response to Furze

‎08-25-2020 21:55

Thanks for bringing this to my attention @Furze.

 

I'm happy to know that my previous post was helpful enough to resolve your issue. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

 

Best Answer