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How to set up wifi?

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‎05-09-2018 14:14

‎05-09-2018 14:14

I've followed the instructions and my Wi-Fi is working as my phone is connected on it yet I can't get my ionic connected! I only got it today and I'm rather unhappy if I can't get this set up as I won't be able to use it to its fullest potential! 

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‎05-09-2018 14:27 - last edited on ‎08-29-2024 08:44 by Fitbit Moderator

‎05-09-2018 14:27 - last edited on ‎08-29-2024 08:44 by Fitbit Moderator

Hi , @Bloy, here is the Fitbit help article all about connecting to wifi.  At the bottom there is a link to a troubleshooting section for why you may not be connecting.

I hope this helps!  If not, please do post again with more details of what issues you are experiencing, and any error messages.  There is always someone here to help.

Good luck, and let us know how it goes.

Sense, Charge 5, Inspire 2; iOS and Android

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‎05-09-2018 14:35

‎05-09-2018 14:35

Hi @Bloy,

 

which system is your phone running?

do you know if your Wi-Fi is operating in 2,4 or the 5,6 GHz frequency?

Ionic supports just the 2,4 GHz mode, further details can be found in https://community.fitbit.com/t5/Ionic/5-GHz-wifi/td-p/2216855

 

Kind Regards and have a nice day

Dominik

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