help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I still haven’t received my refund

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-06-2025 15:22 - last edited on ‎04-08-2025 10:17 by Fitbit Moderator

‎04-06-2025 15:22 - last edited on ‎04-08-2025 10:17 by Fitbit Moderator

I completed all the required steps since February 16, 2024, and have followed up on my case 3 times since then. However, I still haven’t received a refund. I am a customer who purchased the product and currently resides in Thailand.

 

Moderator Edit: Clarified subject.

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎04-08-2025 10:23

‎04-08-2025 10:23

Welcome to the Fitbit Community, @DISCLOSUR3. I'm sorry to hear that you haven't received your Fitbit Ionic's recall refund and I'll be happy to assist.

I sent you a PM in order to continue assisting you.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎04-08-2025 10:23

‎04-08-2025 10:23

Welcome to the Fitbit Community, @DISCLOSUR3. I'm sorry to hear that you haven't received your Fitbit Ionic's recall refund and I'll be happy to assist.

I sent you a PM in order to continue assisting you.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer
0 Votes