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My lonic is not connecting

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‎04-13-2025 00:05 - last edited on ‎04-17-2025 09:41 by Fitbit Moderator

‎04-13-2025 00:05 - last edited on ‎04-17-2025 09:41 by Fitbit Moderator

My lonic is not connecting I want to contact support 

 

Moderator Edit: Clarified subject.

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‎04-13-2025 06:56

‎04-13-2025 06:56

Hi @Harsh_Suchak  the Ionic was recalled in March 2022. There is no support for these devices when they have been recalled, You might want to read more about the refund process here - click to read

Stepping in the U.S.A. since September 2013. Android 14

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2 REPLIES 2

‎04-13-2025 06:56

‎04-13-2025 06:56

Hi @Harsh_Suchak  the Ionic was recalled in March 2022. There is no support for these devices when they have been recalled, You might want to read more about the refund process here - click to read

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎04-17-2025 09:44

In response to Odyssey13

‎04-17-2025 09:44

Welcome to the Fitbit Community, @Harsh_Suchak. I'm sorry to hear that your Ionic is not connecting.

As @Odyssey13 mentioned, Fitbit Ionic has voluntarily been recalled and we're no longer providing support for this device. Please contact our team for more information about Ionic refund, visit our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

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