Iconic Battery Issues

[Bianca_a]

Please does some one have a number i can call to talk to customer service or a help desk? i have been trying to contact them via email and keep getting sent back to this forum. I left my ionic at home while i went on a week holiday, came back it completely dead and it now wont charge at all, i keep getting told to reset the watch which is impossible as it is completely dead, its not even 6 months old and need a real answer other than 'turn your phone off and on' do i need to take it back? is this an issues others have had that cant be fixed??? a phone number would be awesome as i cant for the life of me find one! cheers

[Colinm39]

@Bianca_a I'm happy your issue has been settled positively..and thanks for the thoughts... It always helps us to help others when we see the outcomes..

My replacement is due tomorrow via Fedex.

---

@Bianca_a wrote:
Thank you everyone for all your help! I had a little down time and opted for the ‘live chat option’ within 10 minutes I have a replacement on its way! You guys are fantastic! Have a great day 🙂

Sent from my iPhone

---

[MarreFitbit]

Awesome news @Bianca_a!  I'm so happy to hear that our team managed a replacement for you. Don't forget you can set up your new tracker on your currently Fitbit account just by doing the following:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Don't hesitate to let us know if you need further assistance! 

[Amitchell730]

My fitbit ionic died yesterday and now won't charge. I have tried updating the app on my phone, turning my phone off then back on, and tried to turn my Ionic back on. I even have tried changing where the power supply was plugged in at (computer, wall outlet, power strip) and still nothing. I have even carefully cleaned the contacts. My fitbit is only a few months old and given that I paid $300+ for it, I would like it to work for a few years, not just a few months. Your help with this issue would be greatly appreciated. Thank you.

[MarreFitbit]

It's nice to see you here @Amitchell730! Thanks for taking the time to troubleshoot this issue with the battery of your Ionic. Since this sounds a bit more serious, I've created a Support Case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.