Iconic not switching on even doing hard reset

[Sammy2129]

Hi,

My iconic is not switching on even putting on charging, I haven't used it for a month and now it is not charging. It shows 0% and then the screen turn black. I have tried pressing all the three buttons for hard reset but still it doesn't work? Does anybody have any idea how to turn on the device?

[NellyG]

Try restarting your Ionic several times - that usually fixes this issue. Your description of pressing all 3 buttons for a hard reset sounds a bit vague. There is a very specific sequence you must follow. Try the factory reset as described below if the restarts dont fix it. Let us know how you go 

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.