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Iconic won't charge.

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‎08-14-2018 18:28

‎08-14-2018 18:28

My iconic won't charge. I've tried resetting it but it's completely dead. I've tried charging it several times on several different outlets and nothing happens. It in great condition and only about 7 months old. Not sure what to do. 

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‎08-14-2018 23:54

‎08-14-2018 23:54

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

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Wendy | CA | Moto G6 Android

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