help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Incorrect time on Ionic

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-16-2020 11:46 - last edited on ‎10-19-2020 17:04 by Fitbit Moderator

‎10-16-2020 11:46 - last edited on ‎10-19-2020 17:04 by Fitbit Moderator

So I have been having issues with my Fitbit Ionic for over a week now.  The time will not keep accurately, and I am losing time throughout the day due to?  I have worked with Fitbit on about 7 different occasions to shut down my Ionic, and restart it, approx 2 times per day.  I have done a Factory reset, I have updated my Fitit app and my Iphone app.  I still cannot connect correctly to Fitbit app with fitbit, and every day I wake up and the time on my fitbit is off by, on average 40 minutes.  Every morning I connect my fitbit to my comptuer, and currently it was synced to computer 3 1/2 hours ago and my time on my Ionic is off by by 6 minutes so far.  I will have to plug back into my computer to reset.  My Ionic was working perfectly fine up until a couple of weeks ago, when they rolled out the new firmware for these new fitbits....or something.  

Literally my fitbit is a piece or worthless garbage now, and they won't stand behind their product.  This is my 3rd fitbit, and I guess it's time to move on.  Waste of money and time with these people!

 

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎10-19-2020 17:03

‎10-19-2020 17:03

Hi @SunsetRunner, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Fitbit devices use your mobile device's information to display the time with the syncing process, therefore, by simply syncing your Ionic it should display the time that’s configured on your phone. However, this may also also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Let me know if further assistance is needed, I’ll be here.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎10-19-2020 17:03

‎10-19-2020 17:03

Hi @SunsetRunner, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Fitbit devices use your mobile device's information to display the time with the syncing process, therefore, by simply syncing your Ionic it should display the time that’s configured on your phone. However, this may also also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Let me know if further assistance is needed, I’ll be here.

Best Answer
0 Votes