Incorrect time on Ionic

[Madick]

My ionic will not keep proper time.  Current time 9:41, ionic is showing 9:23.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Madick, welcome to the Community Forums!

I appreciate the information that was shared in your post. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Ionic it should display the correct time.

However, this may be fixed by updating the time zone setting in your Personal Settings. For step-by-step instructions, please see our help article: How do I change the time on my Fitbit device? and let me know how it goes.

Let me know if further assistance is needed.

[Madick]

Within the last 24 hours it has lost 20 minutes

[RicardoFitbit]

Thanks for your update @Madick.

Please try the steps that were shared on my previous post and let me know if the issue persists.

I'll be waiting for your reply.