Incorrect time on device

[CoachLayal]

M'y watch won't synch up with the right time zone and time on my phone. It's an hour ahead. Help 😞 anyone know how to change it?

Thanks so much in advance!

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @CoachLayal, welcome to the Community Forums!

Thanks for bringing this to our attention. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Ionic it should display the correct time.

However, this may also be fixed by updating the time zone setting in your Personal Settings. For step-by-step instructions, please see our help article: How do I change the time on my Fitbit device? and let me know how it goes.

Let me know if further assistance is needed.

[SutherlandPR]

Ricardo,

If the Ionic won't sync to my phone then it cannot update the time. I have actually lost 10 min already and it is slowly increasing as yesterday I had only lost 6

PR

[Acceptablefreak]

I am having the same problem!

It will not sync anything unless plugged into the computer USB.

Have restarted it numerous times, deleted the app and after a nightmare trying to get it to link back with the phone it did but that did not help.

It was working perfectly and now it's useless!

[EleanorSutton97]

Hi, I’ve had the same problem. I have updated the time zone on my phone, restarted the Fitbit and my phone, tried to restart the Bluetooth connection and nothing has worked and not only is the time wrong by 13 minutes it now won’t connect to my phone and sync. 

[SutherlandPR]

I happened to have another Ionic since I received a coupon after purchasing my 2nd one last summer so I started it up and it has synced to my app finally. It is too bad that I go through an Ionic every year. I would think they would last longer. When this one dies I will probably switch to something more reliable.

[LisasIonic]

I too have this issue. It seems to be the Bluetooth connection, so the device will not sync. I have followed all the troubleshooting suggestions: uninstalled and reinstalled the fitbit app, turned my Ionic off and on multiple times - including full shutdown - and turned my Android phone's Bluetooth on and off. After reading other comments here, I tried plugging my Ionic into my laptop with a USB connection, but the laptop still didn't recognise the fitbit even with this hard link. My Ionic just seems to be 'bluetooth dead' and refuses to sync. For such an expensive device, this level of reliability is just unacceptable.

I tried to get assitance from Live Chat but I was cut off in mid-explanation - after having waited from number 15 in the queue to be connected - and could not reconnect. Live Chat is now also dead, it seems. Maddening. I wil be sure to tell all my friends, just in case they were considering buying a fitbit. Next time I will invest in a more reliable brand.

[EleanorSutton97]

As will I, bloody nightmare, in the past they have been really good at customer service, shame.

[migz2002]

I'm having the same problem

[LisasIonic]

@ EleanorSutton97

To be fair, I think there are fewer customer service personnel available due to the worldwide pandemic, but then, this is an electronic item/industry so you'd think they would have in place the appropriate IT capability to support working from home, for example. That said, if the product was robust and of a quality to match the hefty price tag, we wouldn't be having these problems.

[louie0003]

mine as well i went threw and reset everything even unistalling and re installing everything.    The issue took affect after the fitbit update occurred to the watch.   I hope this is not some ploy to make us change devices

[louie0003]

do you think we are new here we had gone threw some issues fitbit bricked these watches with an firmware update 

[Acceptablefreak]

I did all the advisers recommended and after doing a factory reset my Ionic went to the great electrical dumpster in the sky.

I must say I am very impressed with the amount of effort they went through to try and help and when we threw in the towel they offered to replace the pebble.

I hope you guys and gals get you're bits sorted too! 😊