Fitbit Ionic stoped working

[Rsbiddog]

I’m very upset that my ionic quit working after a year and a half. It quite syncing with the phone and quit working with WiFi, the hart rate quit working properly, sorry but if my hart rate got up to 290 beat per minute while watching tv I’d be dead, when I buy a fitnesses watch I expect it to give me at least 3 or 4 years not 1.3, I’m not new to Fitbit but I’m NOT GOING TO BUY ANOTHER FITBIT at these prices 

Moderator Edit: Clarified subject

[SilviaFitbit]

@Rsbiddog A warm welcome to the Community. Thanks for getting in touch about this. 

I appreciate the details mentioned and I see where you're coming from. 

I've shared your post with our Support team and they mentioned you already have a case with them. Please continue the communication through email, they'll be happy to explore your options. 

I'll be around if you have any additional questions. 

[Rsbiddog]

Wow, I can’t believe I’m going to say this but Fitbit actually stood behind their product and they are sending me a new one I guess I’m not as upset as I was before thank you Fitbit

[SilviaFitbit]

@Rsbiddog Thanks for getting back. I'm glad to hear that you're going to receive a replacement. 

Don't hesitate to get back if you have any additional questions! Happy stepping. 😀