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Ionic not syncing with Samsung Galaxy tablet

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‎07-17-2020 00:20 - last edited on ‎07-18-2020 12:34 by Fitbit Moderator

‎07-17-2020 00:20 - last edited on ‎07-18-2020 12:34 by Fitbit Moderator

I bought a new Samsung Galaxy tablet. Tried to link with ionic but can't even find it on bluetooth. Would link to app details from previous iPad but not link direct. Removed ionic from device to start again but nothing. That also removed from iPad so had to set up again on there. Got as far as sending number which I entered but the just keeps hoingvround and round but doesn't link. 

Any ideas what I can do?

 

Moderator Edit: Clarified subject

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‎07-18-2020 12:38 - last edited on ‎09-16-2024 12:17 by Fitbit Moderator

‎07-18-2020 12:38 - last edited on ‎09-16-2024 12:17 by Fitbit Moderator

@Mazco It's nice to see you on the Community. Thanks for the detailed information shared. 

I appreciate the troubleshooting tried prior to posting.

I would like you to confirm that your Samsung Galaxy Tablet has a compatible operating system with Fitbit which is 7.0 or higher. Since you have an Android tablet, please double check some tips in this article. 

Let me know how the troubleshooting goes. Looking forward to hearing back from you. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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