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Intermittent partial syncing

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I love my ionic but after about a week it stopped syncing properly. I have had a search through the other posts but most seem to stop syncing altogether. Mine will sync steps and calories but not sleep or active mins... and then randomly after about 3 days it will just once and then not again for another few days. Its very frustrating! 

Also it has started to log me as sleeping when i am not wearing it!  I have tried disconnecting bluetooth and turning everything off and in again etc but it just seems to be doing what it wants to do! Any ideas please? 

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Most do a factory reset and it resolves issues like this. 

Sense, LG V60 Thinq Android 10, Surface Pro Win 10
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