Great to see you here @SunsetRunner! Thanks for sharing your experience with your Ionic and for the troubleshooting you tried before posting here. Just wanted you to know that I've gone ahead and moved your post to the Ionic board in an effort to tidy up the Forums.
Also, this post may be helpful to other users with the same inquiry as you. For your reference, you had originally posted your question in the One board, which is dedicated to discussion around how to use the One and its features.
Upon checking with Support, I was able to see that you currently have a case with them. The best option at the moment is to continue working with them. I'm sure that they can help further and get you back on track in no time.
Keep me posted! 🙂
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