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Ionic Adidas Strap Disconnects

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‎10-11-2018 06:28

‎10-11-2018 06:28

When sleeping with the Fitbit Ionic Adidas Edition on, I found that the strap disconnected in the middle of the night. I was using the size large strap that comes with the Adidas Edition. This occurred during my first 24 hours of using this watch. Is this normal behavior, something I could expect to happen periodically, or something that should never happen?

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‎10-12-2018 00:59

‎10-12-2018 00:59

Have you made sure that the strap is connected properly? You have to push it in with quite a bit of force, and should hear a click when done successfully. Also to confirm the strap is secured, it's best to give it a little pull.

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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3 REPLIES 3

‎10-12-2018 00:59

‎10-12-2018 00:59

Have you made sure that the strap is connected properly? You have to push it in with quite a bit of force, and should hear a click when done successfully. Also to confirm the strap is secured, it's best to give it a little pull.

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎10-12-2018 05:01

In response to N8teGee

‎10-12-2018 05:01

As far as I know it was connected correctly. If I am the only one with this problem, that is good to know. It would be more likely that I didn't connect it correctly then.

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‎10-12-2018 06:07

In response to SunsetRunner

‎10-12-2018 06:07

Hey there @SunsetRunner, thanks for stopping by! I was thinking the same than @N8teGee, this is a good way to start. 

 

If you look at the bottom of the band make sure there tab pops back out. It takes, at least on mine, a little force and wiggling to get it to pop. Once it does that it is attached. If not it will come right off (had this happen). The connection is a little too tight for it to cleanly small on its own from what I've seen and tried.

 

You can also take a look at our video tutorial on attaching and removing bands. Woman Very Happy

 

I'm leaving an image below, maybe it can be of help too. 

band.jpeg

 

Let us know if you need further assistance! 

Maria | Community Moderator, Fitbit


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