Ionic not workig

[Saint63]

My Ionic is playing up. Screen won’t come on when waisted lifted to view. Not recording data and each time I press the single button on the left shows the clock for a couple of seconds then the screen wake/notification screen appears. It then goes into complete malfunction and vibrates every few seconds switching between the two screens. Is anyone else experiencing similar problems. I have removed installed apps, tried reboot numerous occasions. It’s pretty useless as a watch and tracker now..

[NellyG]

Try a factory reset. If that doesnt help you will need to contact Support (link in my signature)

Use the settings app and scroll down to About to do the reset, or if you cant navigate there try the button method

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.