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Ionic Adidas stopped working

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‎10-28-2020 17:18 - last edited on ‎10-29-2020 13:33 by

‎10-28-2020 17:18 - last edited on ‎10-29-2020 13:33 by

I’ve literally had my adidas Fitbit for two and half years and it just crapped out. My sisters did as well and one of my friends as we all got ours at the same time. Is this normal??? It was expensive. 

 

 

Moderator edit: subject for clarity 

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‎10-29-2020 13:32 - edited ‎10-29-2020 13:34

‎10-29-2020 13:32 - edited ‎10-29-2020 13:34

Welcome to the Fitbit Community, @Tarheeljr.

 

I am sorry to hear about the issue you're experiencing with your Ionic Adidas. Thanks for the details shared, I understand how you are feeling and I am here to help. I recommend following the troubleshooting instructions including a restart from this help article: Why isn't my Fitbit device's battery charging?

 

If the issue persists, please provide the additional details of the issue and I will be glad to assist you further. 

 

By the way, I've moved your post to the Ionic board so we can keep our forums organized.

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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