Ionic Adventures - Will Issues Ever Be Solved?

[dyzzle]

1. Music to Plantronics headset is choppy when I run which makes the music app on the Ionic useless

2. When I go on a GPS run, why does the Ionic end the workout after exactly 0.5 miles? 

3. When I go on a GPS run, the watch will start Searching for GPS during the run. I run in a wide open area, sunny weather, with very few clouds in the sky. Why did this start happening in the last 6 weeks? 

4. Why are steps in different challenges different? Multiple challenges started in the same timezone will show a different number for total steps.

Will these items ever be resolved? I've reset the watch at least 10 times. I've uninstalled and reinstalled the app on the computer and the phone (I know, why would that help? It didn't!). 

[SilviaFitbit]

It's great to see you around @dyzzle. Thanks for taking the time to share what you're experiencing with your Ionic. I appreciate the troubleshooting you've tried. 

1. I would like you to make sure you're following these steps to properly use your Ionic with your Plantronics. 

2. Sorry to hear you're experiencing this with your Ionic. Please reply to the following questions: How long are you running the exercises? Where you listening to music on your device while doing the exercise? Do you have exercise goals set? 

3. Thanks for the details mentioned. I would like you to follow the tips mentioned on this article: Why isn't GPS working on my Fitbit device?

4. Thanks for letting me know that your Challenges are in the same timezone but showing different step count. Please check the following: 

 Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

We also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

Let me know how it goes. I'll be around if you need further assistance. 

[dyzzle]

1) Unfortunately, I have mastered the instructions located at https://help.fitbit.com/articles/en_US/Help_article/2257

I have paired, unpaired, purchased new heaphones to pair and unpair and the problem still exists.

2) Exercise goal is set to 5 days.

3) Ok, so the GPS will quit while I am running. Could this be the issue? How do I fix the GPS in the watch? Again, I'm running with clear skies, short buildings with very few trees.  The trees in the area are all short trees. I can see the stars in the morning and evening skies when I run so the sky is clear. Do I need to request a replacement tracker due to GPS going to searching mode during a run?

4) The tracker is Connected.  I do not manually log activity in Fitbit (unless the food counts as a manually logged activity).  I do not use MobileRun.  Some participants may be in a different timezone; however, the person who started the challenge is in my timezone.  If the person starting the challenge is in a different timezone, I get the popup alerting me they have an x Hr difference in time.  I stopped accepting those invites because I was given the timezone difference suggestion before from Fitbit.  I have tried with all day sync and waiting an hour or so to sync and the challenge data is still off.

How can the tracker sync with the app and the challenges get different data? That is so weird to me.

[SilviaFitbit]

Thanks for getting back @dyzzle. Sorry for the delayed reply.

Our Fitbit team is aware of the issue happening with GPS disconnecting while you're running, We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

However, I've shared your post with our Support team and they will continue assisting you and providing you with options. 

I'll be around if you need further assistance.