Ionic Alarms App Not Working After Firmware Update

[wmastrangelo]

My alarms stopped working after the firmware upgrade. I try to access them through the device but keep getting kicked back to he home screen. Restarting did not fix the problem. 

Moderator Edit: Updated Subject for Clarity

[SantiR]

@wmastrangelo Welcome to the Fitbit forums! Thanks for taking the time to share the experience you are having with the Alarms app after updating Ionic to its latest version.  Thanks for performing a restart in order to sort this out.

I just want to make sure you have followed the correct restart steps:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Ionic doesn't work normally, try turning your watch off and on again:

On your watch, open the Settings app > About > Shutdown > confirm the shutdown.

To turn your watch back on, press any button.

Try this out and let me know how it goes! 

[wmastrangelo]

Thanks. That did not work. 

[SantiR]

@wmastrangelo Thanks for your reply and for trying the steps provided in order to sort this out.

In this case, you could try performing a factory reset on your watch. Please note that doing this will erase any app, music, or credit cards you have downloaded to your Ionic. 

Keep me posted! 

[wmastrangelo]

That did it. Thanks. 

[SantiR]

@wmastrangelo Thanks for your reply and for trying the steps provided.

I'm really glad to read that the factory reset helped you out with this and that you are back on track now.

Hopefully, this will help other users too. Feel free to mark the post as an "Accepted Solution" so other users may find it easier.

Thank you and Happy Holidays!