Ionic keeps opening left button

[JCteacher]

Since going for a swim my Ionic keeps vibrating and opening and closing the "screen wake", etc screen. I have tried restarting and rinsing it, but neither has helped.

[MarreFitbit]

Hey there @JCteacher, it's nice to see you here! Thanks for restarting your Ionic in order to solve the inconvenience you're experiencing, nice way to go!

 
I just want to make sure that I'm not missing any possible solution for you to have your Fitbit working properly. That's the reason why I'd like you to please confirm the following steps:  

• Plug the watch and attempt to charge it for 20 minutes. Even if you don't see any difference, continue with the next step.
• Hold all 3 buttons for around 15 seconds. 
• When the Fitbit logo appears, then disappears release the Bottom button immediately, then hold the Back and Top button for 2 minutes more or less). This indicates the factory reset was initiated. This process may take several seconds (up to 2 minutes), and eventually, the Fitbit logo will appear and the device will boot the image on the factory slot (Says go to Fitbit.com/setup). If you fail to release the 'B' button in time, or otherwise don't follow the procedure the static logo will reappear quickly and boot without factory reset. 
• You might see a large Red X with a "Memory not cleared error", this is expected and not an obstacle for setting up.At this point, you can set up and update your Fitbit again.
• Avoid installing apps before having updated to the latest firmware available.

If the issue persist and the Ionic doesn't charge or the display doesn't turn on, please let me know if you see some condensation on the display or the back part of the watch, where the heart rate sensor is.

Hope the steps work, I'll be around! 

[Sparklynurse]

I'm having the same problem and I didn't go swimming with the device (yet.) This started spontaneously a week ago in the middle of the night and the vibration woke me up. I have tried doing a factory reset with no luck. I'm also having problems setting alarms on the device - once I've set the time the back button brings me to the "screen wake" screen. It's been frustrating to say the least.

[JCteacher]

Hi,

The back button is no longer activating by itself (it stopped that after about 24 hours), but now the back button will not press at all. This is a physical problem rather than a software one, as the button now feels different to the others. I thought it wouldn't matter that much, but it is quite inconvenient when I get stuck in an app as I can't go back.

Is there a chance I could get the button fixed somehow?

Thanks,

Jody

[Sparklynurse]

Interesting because my Ionic's back button intermittently doesn't work and
it feels different too. I can't set an alarm because the back button either
rings me to the "screen wake" screen or doesn't work at all when pressed.

[LanuzaFitbit]

Hello @JCteacher. Welcome to the Forums @Sparklynurse.

Thanks for letting us know that the situation seems to have improved @JCteacher.

In regards to the button not pressing or feeling different, I'd recommend that  you try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

Let me know if you have any further questions.

[JCteacher]

Hi,

I'm afraid this has not helped. The back button doesn't work at all.

This is a bit of a nightmare as it means that I get stuck in any apps that you can't swipe out of (which is most of them!)

I bought my Ionic in October 2017. Is there a chance I can send it off to get fixed or get a replacement at all?

I'd really like it to be working properly when I start my half marathon training in the next few weeks 🙂

[LanuzaFitbit]

Hello @JCteacher.

Thanks for trying the steps that have been suggested to get the Fitbit to work.

Our support team should be getting in touch with you shortly. They will be more than happy to help you figure out what is going on. Remember to keep an eye on your email's inbox or the spam and trash filters in case the mail is filtered there by accident.

Let me know if you have any further questions.