My New Ionic won’t sync

[SunsetRunner]

I already tried everything, restarted, turned it off, and everything else, it won’t stay connected to the phone and it won’t sync, I am very disappointed, I had a blaze before and never had problems, with the Ionic  I’m not getting notifications and it won’t sync!!! I think it is a lot of money for something that doesn’t work correctly!!!  help!!!!

[SamuelSetiawan]

Since i updated to android pie, i cannot sync anymore my ionic adidas with phone. It keeps tell me to restart bluetooth. I restart bluetooth, restart phone, log out fitbit then reinstalling fitbit app, but still unable to connect it yet

[SamuelSetiawan]

I have same situation. Cannot sync in android pie.

[SunsetRunner]

I have an IPhone, and it doesn’t work either, I don’t think is the phone

[SilviaFitbit]

Hey there @SunsetRunner and @SamuelSetiawan. I appreciate the details that you've mentioned as well for the troubleshooting that you've performed. 

I would like you to make sure that you've done this syncing procedure. If you're getting any error message, provide me with more details about what you're getting. 

Keep me posted. I'll be around. 

[RobertoGionic]

This is an ongoing problem and Fitbit instead of spending more time on solving this issue, wastes the time crating nonsense updates like the latest OS 3.0 which the likes of us that suffer with this sync issue cannot even update to. Have my Ionic for about 5 weeks and I should have brought it back after the first sync issue 5 hours after I bought it. My advice to you is, bring it back as it's going to make you pull your hair out! 

[SunsetRunner]

I have tried that, and it didn't help, i don't know how many times i have try, all the things you and other people have recommended and it doesn't work!!!!

[SunsetRunner]

Update!!! Now it won't even connect to the app!!!!

[SilviaFitbit]

It's great to see you around @RobertoGionic and @SunsetRunner! Sorry for the delay reply. I appreciate your feedback regarding syncing issues with Fitbit Ionic, our Customer Support team is always here to assist you and help you solving any inconvenience you may have. 

@SunsetRunner thanks for the screenshot you've attached. I've shared your post with our Support team and they've mentioned that you already have a case with them. I've reopened it for you to continue the communication via email. 

I'll be around if you need further assistance. 

[SunsetRunner]

I got help from fitbit and it is working now!!! I had to do a factory reset and after that it is working as it should