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Ionic Alarms Lost, Not Syncing, Not Receiving Notifications

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‎08-26-2018 19:10 - last edited on ‎08-28-2018 08:56 by Moderator Alum

‎08-26-2018 19:10 - last edited on ‎08-28-2018 08:56 by Moderator Alum

Morning All - Re Ionic, the most over priced, over rated, non performing product ever introduced into the fitness tracking market.  Cannot sync, notify, and now lost alarms.  How do I re-set, spent too much useless time wasting on that clunky dashboard.  Thanks

 

Moderator Edit: Updated Subject for Clarity

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‎08-28-2018 08:55

‎08-28-2018 08:55

@Maroon Welcome to the Fitbit family! Thanks for posting the situation you are experiencing with your Ionic not working properly. Thanks for your feedback on this.

 

What type of mobile device are you using? Is it showing under the compatible devices list?

 

If it is not syncing, please try these syncing troubleshooting steps to sort that out. Try them in the order given there for beast results.

 

If notifications are not working properly, try these notifications troubleshooting steps. The order of the steps is very important for this one as well.

 

It is strange that alarms were lost, please try to set them up again by following the instructions here. Remember that for an alarm to be saved you need to sync your watch right after setting it.

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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