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Ionic Auto Brightness

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So recently, after the previous update, the auto brightness feature is no longer functioning on my ionic. I restored to factory settings, reloaded the update and no change. I have just installed the latest update in hopes that would restore the auto brightness but no success.

 

Is there a hidden setting I'm missing?

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Sounds like a defect...Send back to Fitbit.

“Just keep swimming,Just keep swimming, swimming, swimming”- Dory
If you find my answers helpful, Vote for them and accept them as the Solution!
Ionic | Charge 2 | iPad 2017 running iOS 12.1.2 Beta

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Is auto brightness enabled in settings?

“Just keep swimming,Just keep swimming, swimming, swimming”- Dory
If you find my answers helpful, Vote for them and accept them as the Solution!
Ionic | Charge 2 | iPad 2017 running iOS 12.1.2 Beta
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Yes it is. You can manually go through the settings and they all work fine. Just the auto is not working as it did out of the box.

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Sounds like a defect...Send back to Fitbit.

“Just keep swimming,Just keep swimming, swimming, swimming”- Dory
If you find my answers helpful, Vote for them and accept them as the Solution!
Ionic | Charge 2 | iPad 2017 running iOS 12.1.2 Beta
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The auto brightness isn’t really that noticeable straight away, and not very rapid changing. Ie moving from bright light to dim light doesn’t bring about a fast change in screen brightness. However I have noticed it working if my Ionic is under my cuff when the screen is activated, it will come on dim but as I move my wrist out the screen will brighten. So I know I know it works. But it’s not in the same league as a phone’s auto-brightness.

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I have the same issue but it started a week after the update. Is there a way to test the ambient light sensor? 

 

Also, if it a defect, to who do I send the unit to? I have purchased a warranty through Square Trade but this sounds like I should send it directly to Fitbit.

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I had the same problem...then discovered I had the sleep mode set.  when I turned off the sleep mode, problem went away

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