Ionic Back Plastic Cover

[SunsetRunner]

hi I'm just wondering if anyone has had any issues with the hr plastic cover on the back of the ionic it seems very flimsy plastic for a hr cover 

Moderator Edit: Updated Subject for Clarity

[N8teGee]

No issues on my 1+ year old Ionic. Are you having problems with the HR sensor cover? 

[Rich_Laue]

But the question was about a cover? 

[SunsetRunner]

if it was bought with in a country in the EU its a 2 years guarantee a country outside the EU its a one year guarantee if you phone Fitbit tell them the problem is you all having like I did today if the fixes that I go for a cannot sort it out if you're still within your warranty they will replace your Fitbit

[SantiR]

@SunsetRunner I hope you're doing well! Thanks for posting your inquiry about the back plastic cover on your watch. Thanks for contacting customer support regarding this.

I'm glad they are sending you a new unit to get you back on track. Please feel free to follow these replacement set up steps so you don't loose any of your previous data.

@N8teGee @Rich_Laue Thanks for sharing your awesome help on this thread.

Hope this helps. Keep me posted! 

[Cheechchi]

The plastic on my Ionic HR completely broke off. Have no idea how to replace it. Fitbit will not help. This will be my last Fitbit 

[SparkyHaz]

I just had this happen to me also, mine Ionic is about 2 years old. I contacted Fitbit and even though this seems like a common problem, all they could do is 35% off a new device. I just want it fixed. 

[Rich_Laue]

Fitbit being an international company has to be serious with the warranty. How old is your ionic? I see 19 months ago your account was created. 

Yes it is very common. Out of the thousands that own the ionic on these boards. , we see 2 reports.